Frequently Asked Questions

Our soaps are 100% vegan, cruelty FREE, palm oil FREE and all of our packaging is plastic FREE – always! Our soaps are made in small batches to ensure each bar is always top quality!

Commercial 'soaps' are usually detergents which can dry out and irritate your skin. Our soaps are handmade from scratch with my own formulated recipe we use the cold process method. The oils selected will moisturise and nourish your skin all you have to do is pick your scent. We have so many customers with eczema and psoriasis who use our products daily, a lot have even said it's helped to calm down their skin. I always recommended checking the ingredients before buying and if it's your first time ordering and you're not sure if it's worth the hype: try our Naked Bars, they're colour and fragrance free. Give them a go and if you love it you can come back and try other colours and fragrances if you fancy.

Our salt soaps contain a lot of salt, this makes them last a really long time. Our normal soaps don't last quite so long but they're incredibly moisturising. I recommend using the normal soaps as a gentle handwash and a salt soap as a body wash. Both can be used as either handwash or body wash but this is just what I suggest to make your bars last as long as possible.

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This depends on how you store the soap and how often it’s used. We recommend that you use a soap dish with sufficient drainage and keep the soap away from running water. The KEY to making your bar last a really long time is to allow it to dry completely between each use. You can crack open a window or even put on a little bit of kitchen roll on the radiator. If you're still finding that the bars still don't get chance to dry fully, change your soaps over every week or so. Put that soap to the side, get a new bar out and just keep rotating between bars. You can also cut your bar in half, just don't do this with the salt soaps as they may crumble. If you have a busy household and your sinks are in constant use, I would say to use our salt soaps as these will last a lot longer than the normal soaps.

Yes, we have Cosmetic Product Safety Reports (CPSR) for all of our products and follow all UK, USA, Australian, New Zealand, Norway and Switzerland guidelines.

We pack and ship orders within 2 working days. If you are in the UK we ship our products with Royal Mail tracked 48. For international orders, delivery times vary but all orders are shipped within 3 working days and you will receive a tracking number via email.

We recommend using the soaps within 6 months of first using it. The scents and colours will fade slowly over time though and some scents will start to fade after 3 months. Check individual product listings for specific details.

We currently ship to the UK, Norway, Switzerland, Australia, New Zealand and the US. We are unable to ship to other countries at this time due to different legal requirements for each country.

A remote area code may be charged for some addresses.

YES we do! We wholesale soap bars, body butters, whipped soaps, body polishes and soap pouches. If you’re interested in wholesale please send an email to info@intotheeve.co.uk I’d love to chat with you and be part of your lovely business!

We do not offer returns or exchanges. All sales are final. If you have an issue with your order please email me at info@intotheeve.co.uk and we will try to resolve the issue.

Oh no! I’ve sent my order to the wrong address! Can you send a new one? It is your responsibility to inform us of your postal address. If you notice that you’ve entered the wrong address after purchase please email us straight away so I can update the shipping label if possible.

Yes all orders will receive a tracking number and this will be emailed to you once posted. You can also get this by creating an account and viewing your order history on our website.