Terms & Conditions

TERMS & CONDITIONS - 

SALE OF GOODS & TERMS OF SERVICE AGREEMENT

PLEASE READ THIS DOCUMENT CONTAINING THE TERMS AND CONDITIONS CAREFULLY. WHEN USING ‘INTO THE EVE’ TO PURCHASE AND ORDER PRODUCTS YOU ARE AGREEING TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS CONTRACTUAL AGREEMENT AND OF THE WEBSITE PRIVACY POLICIES POWERED BY SHOPIFY. 

  1. Definitions

For the purposes of this document the following statements and words have the following meanings.

1.1 ‘Buyer’ ‘Consumer’ means the organisation or person who buys goods from the seller. 

1.2 ‘Goods’ are the products which are supplied to the Buyer from the Seller. 

1.3 ‘Price List’ means the list of prices of the products advertised by the Seller which are subject to be amended at times. 

1.4 ‘User’ means anyone who uses Into the Eve’s website.

 

  1. General

2.1 The Terms and Conditions set out in this document are binding from effect of purchase. These Terms and Conditions will apply to all contracts for the sale of goods between Into the Eve and the buyer unless any other dealings outside of the contract have been agreed in writing between Into the Eve and the buyer. 

2.2 Any variation to these terms and conditions (including any separate special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Into the Eve. 

2.3 By agreeing to these Terms of Service, you the buyer are stating that you are at least the appropriate age in your country of residence, or that you have given Into the Eve the buyers consent to allow any of the buyer’s minor dependents to use this site. 

2.4 The buyer may not use Into the Eve goods for any illegal or unauthorised purpose nor may you, the buyer, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

2.5 The user of Into the Eve’s website or buyer must not transmit any type of virus variation or any code of a debilitating nature which would compromise Into the Eve’s website or other customers use. 

2.6 A breach or violation of any of the Terms will result in an immediate termination of services provided by Into the Eve.

2.7 Into the Eve reserves the right to refuse service to anyone for any reason at any time. 

2.8 The buyer acknowledges that their content (not including credit/debit card information), may be transferred unencrypted and involve 

(2.8.1) transmissions over various networks due to Shopify’s privacy policies; and 

(2.8.2) changes to conform and adapt to technical requirements of connecting networks or devices. For the buyer’s online safety credit/debit card information is always encrypted during transfer over networks.

2.9 The buyer agrees not to reproduce, duplicate, copy, sell, resell or exploit any part of Into the Eve’s Service, use of the Service, or access to the Service at any point within the website through which the service is provided, without express written agreement with Into the Eve. 

2.10 The buyer/user understands that Into the Eve reserves the right to cancel and terminate the following but not limited to, any order, payment, delivery, subscription, account or comment made through the website and services provided. 

2.11 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

  1. Price, Payment & Subscriptions

3.1 The prices of all goods shall be outlined in Into the Eve’s current price list via explicit advertising, including any special sale offers and bundle prices. The prices are inclusive of VAT or any other applicable costs.

3.2 Payment of the cost of goods including any vat or applicable charges are due effective immediately at time of purchase. 

3.3 Into the Eve is entitled to change the costs of goods and services at any time.

3.4 Into the Eve offers multiple subscription plans.

(3.4.1) The monthly subscription box costing £20 (subject to change) includes a postage fee, over £16 worth of products and can be opted out of anytime in writing through the website. There is no commitment with this subscription. The payment for this box is taken instantaneously, with the first box being sent within the specified turnaround time for postage. Future payments are made so that it is billed on the first day of each month. (Please note that this subscription is available to only UK based customers with products varying every month)

(3.4.2) The Mystery Soap subscription has three pricing options which includes free UK delivery. The customer is aware that this is a monthly subscription. The mystery soap bars are based upon weight of between 120-130g which includes their samples which are a weight of 30g. 

The first selection available is purchasing one soap bar (£10 which includes one sample).

 The second option available is purchasing two soap bars (£19 which includes one sample). 

The final option available is purchasing three soap bars (£25 includes two samples).

 This subscription can only be paused, month skipped or canceled after two monthly billing cycles. Please note that payment is taken instantaneously for this subscription, but postage will not take place until 1st of the next month. Future payments on this subscription will take place on the 1st of each month with the order being dispatched within the same day. This subscription box is only available to UK customers. 

Important Disclaimer – No requests will be made by the Customer or accepted by Into the Eve for this subscription in regard to specific production selection. 

(The Pick & Mix subscription option is available from Into the Eve’s website if customers have specific product requests, see more on this within reference 3.4.4)

 

(3.4.3) The Seasonal Quarterly subscription box costs £45 (subject to change) but contains over £50 worth of products. This price includes free delivery for UK based customers but discounted shipping reductions for international customers. Payment is taken instantaneously when the first box is purchased, the first box will be posted on the 1st day of the following month. 

This subscription functions with a quarterly cycle (Payment and postage taken every 3 months). After the first box is received and Into the Even receives first payment, boxes will be sent on the 1st of month thereafter to coincide with payments. Please note if you purchase this subscription in the middle of the month your box will not be posted until the 1st of the following month. 

As the customer you are aware when signing up to this subscription that it will be for a minimum of two billing cycles before you can cancel, pause or skip a month within this subscription.

Currently this subscription box has exclusive products not available on general sale to the wider public to purchase in bulk or individually. Into the Eve reserves the right to make any amendments to how products are advertised and sold

(3.4.4) The Pick & Mix subscription offers customers the chance to subscribe and save on their favourite individual products and tailored bundles. Customers will save 5% on tailored bundles and 10% on individual products. This subscription is only available from the core range of Into the Eve. 

The first payment will be taken instantaneously when subscription is opted in, and the first box will be dispatched on the 1st day of the following month. Future payments will be taken on the 1st of each month and soap boxes dispatched within the same day. 

Customers have the option to choose a monthly, bi-monthly and quarterly delivery. 

This subscription must be subscribed to for at least two monthly billing cycles before amendments such as cancelation, month skipped, and pause can be completed.

 

3.5 Postage payment is the responsibility of the buyer and will be calculated at the checkout and included in the final sale price. 

3.6 Postage payment is Into the Eve’s responsibility if the ‘United Kingdom’ buyer spends £50 or more on goods, this price is subject to change. Please note: £50 spent on goods is only free with the Royal Mail Tracked 48 service. 

3.7 Into the Eve offers an exclusive deal of spending £30 or more to receive a free soap pouch or product sample, this price is subject to change.

3.8 Into the Eve offers body butter products. These specific products may melt and deflate in transit if they get too hot. This does not have an effect on the product quality, and they are safe to use. The products consistency will become firmer again once they cool down. 

 

  1. Returns, Exchange, and Refunds

4.1 There will be strictly no returns, exchanges or refunds given by Into the Eve to the buyer. All sales of goods are final on every product. 

4.2 Into the Eve will strive to help solve any issues the buyer may have with their order by contacting the relevant email address (info@intotheeve.co.uk).

4.3 Into the Eve will tailor the response to any order issues and provide solutions how Into the Eve deems fit and what one buyer/user may receive as a solution another may not.

4.4 Into the Eve offers soap scraps with a refill bag, mystery bundles, mystery products, Zoe’s favourites and bundle deals of mixed soaps that the buyer can choose. These provide a wide range of different goods which allows the buyer to sample different products. This purchase type enables the buyer to make informed repeat purchases which cancels out the need for returns, exchanges and refunds as they are at a discounted price.

 

  1. Postage

5.1 Into the Eve will not be held responsible or liable for the goods once posted.

5.2 Into the Eve has no control and will not be held liable for the length of time goods take to be received when posted or if postage goes missing. 

5.3 Into the Eve will not be held responsible or liable for the condition the goods arrive. Every care and consideration will be taken to ensure that goods are packaged appropriately but when in carriage by the courier any damage queries should be directed to the specific courier. 

5.4 Postage prices are set by the courier exclusively and not by Into the Eve and will be calculated upon checkout to final price. 

5.5 When goods are purchased by the buyer, Into the Eve will be posted within one day of the order and an email with the tracking reference will be provided to the email address the buyer has provided. (Subject to delays out of Into the Eve’s control)

5.6 The buyer will have full responsibility for providing the correct delivery address and details. If an incorrect delivery address is provided, Into the Eve will strive to solve this issue but the buyer needs to make Into the Eve aware as soon as the purchase has taken place. 

5.7 Postage times and prices may vary dependent upon the country that delivery has been inputted. 

5.8 Into the Eve currently posts to United Kingdom, Norway, Switzerland, Australia, New Zealand and the United States of America. 

5.9 Into the Eve does not deliver to countries within the European Union or Canada. 

 

  1. Personal Information

6.1 Any personal information and data that the buyer/user may enter is accepting the Privacy Policy set in place by Shopify. Information on the Privacy Policy can be found on their website by visiting, (https://www.shopify.co.uk/legal/privacy/customers). 

6.1 Into the Eve has a newsletter subscription which entails inputting the buyer/users first name and email address, this will not be shared with third parties and your data will not be sold to third parties through Into the Eve’s services. The information the buyer/user inputs will be solely used for the purpose of providing the newsletter with product details and updates in which can be opted out of at any time.  

 6.3 Into the Eve provides a rewards option which allows the buyer/user to create a store account which can be done through sharing the email address the buyer/user inputs including but not limited to, Facebook, Google, Amazon and manually inputting other email accounts. Buyer/User information such as email, first name and last name are required for this set up and the buyer/user understands and agrees to this. 

6.4 Into the Eve enables a product subscription and any personal information input through this method of purchase will be in line with Shopify’s Privacy Policy. 

 

  1. Governed by Law

7.1 These Terms and Conditions and any other respective agreements where Into the Eve provides the buyer/user Services shall be governed by and interpreted in accordance with the laws of the United Kingdom.

7.2 These Terms and Conditions are in line with the following laws but not limited to, within the United Kingdom and more information can be provided within the legislations, 

(7.2.1) The Consumer Rights Act 2015

(7.2.2) The Supply of Goods and Services Act 1994 as amended

 

  1. Disclaimer – Liability Limitations

8.1 Into the Eve does not guarantee that the buyer/users use of services will be without error, secure, timely and disruption free.

8.2 The buyer/user when using services agrees to do so at their own risk. 

8.3 The buyer/user understands that the goods contain natural ingredients in which each product will have an ingredient list for and it is their responsibility to check in case of any allergies or skin conditions. Any ingredient uncertainty should be emailed to (info@intotheeve.co.uk) and health professional (GP) should be made aware for any concerns before purchasing.

8.4 Into the Eve uses different packaging for different products such as glass jars for body scrubs. Safety instructions and precautions come along with the products. The consumer understands that Into the Eve cannot be held liable for any injury if one arises through the use of these products. The consumer understands that they do so at their own risk and that it must be handled very carefully as they will used around shower and bath area where surfaces may be extra slippy.

8.5 Into the Eve, any affiliations and the drafter will not be liable for any injury, loss, claim, or damages of any sort such as but not limited to any direct, indirect, incidental, punitive, special, or consequential damages of any kind including, without limitation to lost profits, revenue, savings, data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, which arises from the buyers/users use of any of the service or any products obtained using the service, or for any other claim related in any way to the buyers/users use of Into the Eve’s service or our products, including, and not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred because of the use of the service or any content (or product) posted, transferred, or otherwise made acquirable via the service, even if advised of their possibility. 

8.6 Some jurisdictions/countries do not allow the full exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Into the Eve’s liability will be limited to the maximum extent permitted by the country’s law.

8.7 Into the Eve, affiliations and drafter may have grammatical and typo errors within their services regarding price, offers and other related content. Into the Eve reserves the right to amend these at any time and will not be liable for these inaccuracies. 

8.8 While Into the Eve aims to fulfill a high standard of consumer and good satisfaction, the buyer/user understands that this is not a guarantee nor promise and will not be held responsible for fulfilling customer expectations and user enjoyment.

FAQ's

YES! ALL of our products are 100% vegan.

NO! ALL of our products are cruelty FREE!

Yes, we have Cosmetic Product Safety Reports (CPSR) for all of our products and follow all UK, USA, Australian, New Zealand, Norway and Switzerland guidelines.

All information can be found on the individual product pages including; how to use the product, the full ingredients list, as well as the benefits of using the product.

ALL of our products are made with gentle ingredients and are made for customers with sensitive skin!

In terms of soap bars, most commercial 'soaps' are usually detergents which can dry out and irritate your skin. Our soaps are handmade from scratch with my own formulated recipe. We use the cold process method. The oils selected will moisturise and nourish your skin all you have to do is pick your scent.

We have so many customers with eczema and psoriasis who use our products daily, a lot have even said it's helped to calm down their skin.

I always recommend checking the ingredients before buying and if it's your first time ordering and you're not sure if it's worth the hype: try our Naked Collection; these products are colour and fragrance free.

Give them a go and if you love it you can come back and try other colours and fragrances if you fancy.

For our soap bars we recommend using them within 6 months as the scents and colours will fade slowly over time.

None of our products have expiry dates and will generally last a few years unopened but we do have to advise that all of our products be used within 6 months of opening as long as they are stored in their recommended conditions.

Our salt soaps contain a lot of salt, this makes them last a really long time.

Our normal soaps don't last quite so long but they're incredibly moisturising.

I recommend using the normal soaps as a gentle hand wash and a salt soap as a body wash.

Both can be used as either hand wash or body wash but this is just what I suggest to make your bars last as long as possible.

Take a look at THIS page.

Product swirls can often misshapen in transit, they’re still perfectly great to use! After all, it’s about what’s on the inside that counts!

YES we do! We wholesale ALL of our products with low minimum order quantities (MOQ).

If you’re interested in wholesale please send an email to info@intotheeve.co.uk I’d love to chat with you and be part of your lovely business!

We do not offer returns or exchanges. All sales are final. If you have an issue with your order please email me at info@intotheeve.co.uk and we will try to resolve the issue.

See more information on our returns page.

We currently ship to the UK, Norway, Switzerland, Australia, New Zealand and the US. We are unable to ship to other countries at this time due to different legal requirements for each country.

A remote area code may be charged for some addresses.

It is your responsibility to inform us of your postal address. If you notice that you’ve entered the wrong address after purchase please email us straight away so I can update the shipping label if possible.

Yes, all orders will receive a tracking number and this will be emailed to you once posted. You can also get this by creating an account and viewing your order history on our website.

We pack and ship orders within 2 working days.

If you are in the UK we offer shipping methods with Royal Mail, Evri, DPD and DHL. Shipping times vary between 1-7 working days from dispatch. 

For USA customers, shipping with DHL is express, it takes 1-3 working days from dispatch.

For other international orders, delivery times vary but all orders are shipped within 2 working days and you will receive a tracking number via email.